FAQ

My Shape Studio Tool has no insert!

If your new Studio Tool has no insert piece, then congratulations, you have a Shape Studio Tool Version 2.0. Our newest tools have the insert built into the lid- no need for a separate insert piece. Now you simply open the lid, insert your design, drop in the epoxy, close the lid and press. It’s that simple. All new tools being released are Version 2.0 and all current tools will be converted to the new version over time. If you are confused as to what tool you have- just follow the instructions on the packaging. It will take you step by step through the process. If you have an original version of the Shape Studio tool- don’t despair. Simply place a Glue Square or similar adhesive on top if the insert, place the insert into the tool, then close the lid and press just as if you were making an epoxy. This will stick your insert into the lid of the tool making it into a Version 2.0 and prevent the insert from being lost. We only recommend this with the Shape Studio tool, you will want to keep the insert for your Button Studio separate.

Where can I buy your product?

Please visit our store locator to find a local scrapbook store near you. There are several online stores listed as well as a print catalog from Paper Wishes if you prefer mail order. Nationally, our product is available at all Hobby Lobby and Archivers stores.

Do you sell online?

We do not sell direct to consumer through our website. We do offer convenient online ordering for our approved retail stores here

Do you sell wholesale?

Yes, retail stores can establish a wholesale account once they provide accurate business documentation including a business license and seller’s permit. Please visit our “Become a Retail Partner” page to register for a wholesale account.
Our products are distributed through Notions and Product Performers.

Do you sell your products internationally?

We have several international distributors that can be contacted directly regarding our product.
United Kingdom: Crafter’s Companion
Belgium and France: Artemio
Australia: Aussie Scrap Source
South Africa: Scrapbook Direct 

I’ve lost my insert. What do I do?

If you’ve lost the insert to your tool, please email us your contact information and what tool you have to request a replacement.

I have your charm settings and epoxies. What glue do I use?

For adhering the epoxies into the charm settings, we recommend a strong adhesive, such as E-6000. For adhering the epoxies to paper, almost anything will work, but for ease of use we recommend Glue Squares from Glue Arts.